Providing perspective
My Role
I served as the Lead Experience Designer, partnering directly with the client and guiding the internal design team through delivery. I led the content architecture and layout strategy required to meet CDC review standards and collaborated closely with engineering to bring the site to launch. Beyond execution, I acted as the connective layer between medical, legal, design, and development stakeholders. I translated regulatory requirements into clear UX decisions, aligned teams around a shared structure, and resolved edge cases before they became blockers.
The Design System
Built on compliance and accessibility!
Built on compliance and accessibility!
Design for scale
The product required a connected ecosystem across the patient portal, the HCP portal, and Janssen CarePath where partners and vendors onboarded and managed treatment workflows. Designing across these surfaces meant ensuring a reliable e-sign and documentation experience while keeping every interaction consistent. This led us to establish a unified design system as the foundation before building features.
We approached the platform as one service rather than three separate websites. Patients needed clarity and reassurance, providers needed speed and accuracy, and CarePath teams needed structured onboarding and coordination with external partners. Shared modules such as eligibility, consent, scheduling, safety acknowledgement, and treatment documentation had to function identically across all environments, especially the e-sign flows that supported regulated forms and verification. To prevent fragmentation we built a core design system first, defining interaction patterns, content hierarchy, accessibility rules, and trust cues that could scale across all modules. The system became the backbone of the experience, enabling different teams to build within compliance constraints while maintaining a stable, predictable journey across the entire ecosystem.
We approached the platform as one service rather than three separate websites. Patients needed clarity and reassurance, providers needed speed and accuracy, and CarePath teams needed structured onboarding and coordination with external partners. Shared modules such as eligibility, consent, scheduling, safety acknowledgement, and treatment documentation had to function identically across all environments, especially the e-sign flows that supported regulated forms and verification. To prevent fragmentation we built a core design system first, defining interaction patterns, content hierarchy, accessibility rules, and trust cues that could scale across all modules. The system became the backbone of the experience, enabling different teams to build within compliance constraints while maintaining a stable, predictable journey across the entire ecosystem.
The image above shows how the guides remain standard alongside the design ecosystem which in turn supports the build additional partner websites like the REMS, HCP and CarePath connect as shown on the right.
Beyond the product, the design flowed into print and the physical product.
